Terms & Conditions

By creating an account, requesting a quote, placing an order, or otherwise engaging North Ink for Services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, do not place an order.

North Ink provides contract decoration services to professional decorators, distributors, brokers, brands, and resellers. Accounts are subject to admin approval. A valid resale certificate may be required for tax-exempt purchases and can be uploaded at registration or later from your profile. You are responsible for keeping your account credentials secure.

Quotes are valid for thirty (30) days from issuance unless otherwise stated. Pricing is based on the specifications provided at the time of quoting (garment, quantity, imprint locations, ink colors, stitch count, etc.). Changes to specifications may result in revised pricing. Pricing is also subject to change based on garment-market availability and supplier cost adjustments. Orders are not considered confirmed until artwork and payment terms are approved.

Unless net terms have been approved in writing, a deposit is required to begin production, and the balance is due prior to shipment. Accepted payment methods include ACH, wire transfer, business check, and major credit cards (credit card payments may incur a processing surcharge). Past-due balances accrue interest at 1.5% per month or the maximum rate permitted by law, whichever is less. Customer agrees to reimburse North Ink for reasonable collection costs, including attorneys' fees.

Customer represents and warrants that it owns, or has the necessary licenses, rights, consents, and permissions to use and authorize North Ink to reproduce all artwork, logos, designs, names, and other materials supplied for decoration. Customer agrees that North Ink shall not be liable for any claim of intellectual property infringement arising from Customer-supplied materials and Customer shall indemnify North Ink as set forth in Section 13. North Ink may retain digitized files, separations, and screens for production efficiency; ownership of Customer-supplied artwork remains with Customer.

When Customer supplies garments or other goods for decoration, Customer is responsible for accurate counts, condition, and suitability for the requested decoration method. North Ink will inspect for obvious defects on receipt but is not responsible for hidden defects, dye lot variations, or manufacturer flaws. An industry-standard spoilage allowance of up to 3% applies to Customer-supplied goods; North Ink is not liable for spoilage at or below this rate. Replacement of Customer-supplied goods, if applicable, is limited to wholesale blank cost.

Standard turnaround is calculated in business days beginning the business day after artwork approval and receipt of required payment or deposit. Stated turnaround times are estimates and do not include shipping transit. Rush production may be available for an additional fee and must be confirmed in writing.

North Ink ships to all fifty (50) United States and offers blind shipping on request. Unless otherwise agreed, shipments are F.O.B. our facility in Orangeburg, NY: title and risk of loss pass to Customer upon carrier pickup. Once in the hands of the carrier, North Ink is not responsible for delays, loss, or damage in transit; claims against carriers are the Customer's responsibility. Delivery dates are estimates and not guaranteed.

All claims regarding quantity, quality, or workmanship must be made in writing to sales@northink.us within seven (7) days of Customer's receipt of the order, with photographs and packing slip referenced. Customer must retain the original goods until the claim is resolved. North Ink's sole obligation for any verified claim shall be, at our option, to remake the defective portion of the order or issue a credit equal to the value of the defective portion. Decorated goods are non-returnable. No returns will be accepted without a written Return Authorization from North Ink.

Orders may be cancelled or modified prior to art approval and the start of production at no charge. After production has begun, orders are non-cancellable and non-refundable; Customer remains responsible for the full order value, including all garments, decoration, art, and setup charges incurred.

Due to the nature of screen printing, embroidery, DTF, and the variability of substrate dye lots, slight variations in color, placement, and registration are inherent to the process and are not considered defects. Color matches to PMS or digital proofs are made to the closest available standard ink; perfect matches cannot be guaranteed. Stitch density, hand, and appearance of embroidery may vary based on garment and thread.

Customer agrees to defend, indemnify, and hold harmless North Ink, its officers, employees, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) any artwork, logo, trademark, or content supplied by Customer; (b) Customer's breach of these Terms; or (c) any claim by a third party that materials supplied by Customer infringe intellectual property or other rights.

Each party agrees to keep confidential any non-public business information disclosed by the other party in connection with the Services and to use such information only for the purpose of performing or receiving the Services.

North Ink shall not be liable for any delay or failure to perform caused by events beyond its reasonable control, including but not limited to acts of God, severe weather, fire, labor disputes, supplier shortages, pandemics, equipment failure, utility or carrier interruptions, or governmental action.

These Terms shall be governed by and construed in accordance with the laws of the State of New York, without regard to its conflict-of-laws principles. Any dispute arising out of or relating to these Terms or the Services shall be brought exclusively in the state or federal courts located in Rockland County, New York, and the parties consent to personal jurisdiction and venue therein.

North Ink may update these Terms from time to time. The current version will always be posted on our website with the "Last updated" date above. Continued use of our Services after changes are posted constitutes acceptance of the updated Terms.

Questions about these Terms can be directed to:
North Ink Decorators
560 NY-303, Orangeburg, NY 10962
sales@northink.us · 845.600.4465